Legal
Terms of service
Last updated 29 August 2026. Straightforward terms for a monthly subscription service.
1. Agreement
By creating a Buzzweave account you agree to these terms. If you accept on behalf of a business, you confirm you are authorised to bind it.
2. The service
Buzzweave answers calls to numbers you connect, captures leads, books appointments, sends confirmations and provides a dashboard with transcripts and reporting. Voice functionality is provided by Buzzweave and requires an active subscription.
3. Trial, plans and billing
The 7-day trial is free and requires no card. Paid plans are Starter ($99/month, 200 AI minutes) and Pro ($199/month, 500 AI minutes), billed monthly in advance. Additional voice usage can be added with voice top-ups (100 minutes, 250 minutes, 500 minutes). Taxes and approved add-ons may cost extra. Continued excess usage may require an approved usage add-on or plan adjustment.
4. Cancellation and refunds
Cancel at any time from Billing; service continues to the end of the paid period. We do not pro-rate partial months. If the service materially fails and we cannot fix it, contact us and we will make it right.
5. Your responsibilities
You are responsible for the accuracy of the information your receptionist relays (services, pricing ranges, availability, policies), for lawful call recording and consent disclosures in your jurisdiction, for keeping account credentials secure, and for any messages or calls sent to your customers through your configured appointment-confirmation and reminder workflows.
6. Acceptable use
Do not use Buzzweave for unlawful, deceptive, harassing or high-volume unsolicited outbound calling or messaging, to impersonate another business, or to attempt to disrupt or reverse engineer the service.
7. AI limitations
The receptionist is an automated system. It can misunderstand a caller or state something inconsistent with your intent. Review transcripts and keep escalation rules current for emergencies. The service is not for medical, legal or emergency dispatch decisions.
8. Availability
We target 99.9% monthly availability for answering. Scheduled maintenance is announced in advance. Third-party carrier and voice-provider outages are outside our control, and we publish incident updates when they occur.
9. Data
You own your account and call data. We process it to provide the service as described in the privacy policy. You can export or delete your data at any time.
10. Liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim. We are not liable for lost profits or lost business opportunities.
11. Changes
We may update these terms; material changes are emailed at least 30 days before they take effect. Continued use after that date constitutes acceptance.
12. Google Calendar integration
If you connect Google Calendar, you authorise Buzzweave to access your calendar to read availability and create, update and delete appointment events on your behalf. You may disconnect at any time. Google user data is handled according to the Privacy Policy and the Google API Services User Data Policy, including the Limited Use requirements.
13. Contact
legal@buzzweave.com